By accessing this website and purchasing our products, you agree to be bound by these Terms and Conditions. If you do not agree to all terms, please do not use our website or purchase our products.
1. General Information
1.1. This website is operated by Zeno Labs ("we," "us," or "our"). Throughout the site, the terms "we," "us," and "our" refer to Zeno Labs.
1.2. All products offered on this website are research peptides and related supplies. They are not registered drugs and are not intended for human consumption.
1.3. We reserve the right to update, change, or replace any part of these Terms by posting updates on this page. Your continued use of the website constitutes acceptance of those changes.
2. Eligibility
2.1. You must be at least 21 years old to purchase from this website.
2.2. By placing an order, you represent and warrant that you are at least 21 years old and legally capable of entering into binding contracts.
2.3. By purchasing from this website, you confirm that you will not use any of our products for human consumption or any prohibited use as outlined in applicable laws or regulations.
2.4. We reserve the right to refuse service to anyone at any time for any reason.
3. Intended Use
3.1. All products listed on this website are intended strictly for laboratory research purposes and academic study.
3.2. Products are not intended for human consumption, medical use, dietary supplement use, diagnostic, therapeutic, or veterinary use of any kind or for commercial use.
3.3. The buyer assumes full responsibility for ensuring the products purchased are legal in their jurisdiction and that they comply with all applicable laws. Material and product handling, storage, use, and disposal are the sole responsibility of the purchaser.
4. No Medical Advice or Claims
4.1. All information provided on this website is for general educational purposes only.
4.2. We do not provide medical advice, medical opinions, diagnoses, treatment, or health product guidance.
4.3. Information on this website must not be used for diagnosing or treating health problems or prescribing medications. Always seek the advice of your physician or other qualified healthcare provider with any questions you may have regarding a medical condition.
5. Shipping and Delivery
5.1. We ship products nationwide across India using cold-chain protocols for temperature-sensitive items.
5.2. Shipping times are estimates and may vary depending on location.
5.3. Free shipping is available on orders over ₹9,999.
5.4. Any customs duties, please consult your Shipping Policy.
5.5. Risk of loss transfers to the buyer upon shipment from our facility.
5.6. We are not responsible for delays due to courier or damage caused by shipping parties, customs authorities, weather conditions, or natural disasters beyond our control.
6. Returns and Refunds
6.1. Due to the sensitive nature of research materials, all sales are final unless otherwise stated.
6.2. Refunds may be issued or discounts or credit of equivalent value offered for:
- Products damaged during shipping (with photographic evidence)
- Products that do not meet stated purity specifications
- Incorrect products shipped
6.3. All return requests must be made within 7 days of delivery.
7. Products and Services
7.1. Products are described as accurately as possible; however, we do not guarantee that product descriptions, images, or other content are entirely free from errors.
7.2. We reserve the right to limit quantities of any products or services offered and to discontinue any product at any time without notice.
8. Orders and Payment
8.1. All orders are subject to acceptance and availability.
8.2. We reserve the right to refuse or cancel any order for reasons including but not limited to incorrect pricing and insufficient inventory.
8.3. Payment must be made at the time of purchase via our accepted payment methods.
9. Limitation of Liability
9.1. Zeno Labs and its affiliates shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use or inability to use our products or services.
9.2. In no event shall Zeno Labs' total liability exceed the amount paid by the customer for the product in question.
9.3. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you.
10. Indemnification
10.1. You agree to indemnify, defend, and hold harmless Zeno Labs and its officers, directors, employees, agents, and affiliates from any claim, demands, damages, losses, liabilities, costs, or expenses (including legal fees) arising from your use of our products or services or violation of these Terms.
11. Intellectual Property
11.1. All content on this website, including text, images, graphics, logos, and software, is the property of Zeno Labs and is protected by applicable intellectual property laws.
11.2. You may not reproduce, distribute, modify, or create derivative works from any content on this website without our express written permission.
12. Governing Law
12.1. These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.
12.2. Any disputes arising from these Terms or your use of this website shall be subject to the exclusive jurisdiction of the courts of Bengaluru, Karnataka.
13. Jurisdiction
13.1. All legal disputes arising from your use of this website or purchase of our products shall be subject to the exclusive jurisdiction of the courts of Bengaluru, Karnataka, India.
14. Modifications to Terms
14.1. We may revise these Terms at any time by updating this page.
14.2. Changes will be effective immediately upon posting to the website.
14.3. Your continued use of the website after changes are posted constitutes your acceptance of the revised Terms.
15. Severability
15.1. If any provision of these Terms is found to be unenforceable or invalid under applicable law, such unenforceability or invalidity shall not render these Terms unenforceable or invalid as a whole.
15.2. Such provisions shall be deleted without affecting the remaining provisions herein.
16. Entire Agreement
16.1. These Terms constitute the entire agreement between you and Zeno Labs regarding the use of this website and the purchase of products.
Contact Information
If you have any questions regarding these Terms and Conditions, please contact us at:
Email: support@zenolabs.com
